Why do I choose a Preferred Store? By selecting a preferred store during the sign up process you are supporting your local bike shop by choosing who gets the profit from any orders you make on the site. The My Ride network of retail stores benefits from your support and they in turn can provide you with additional services. They can provide expert help with product and technical enquiries, product servicing and in the case of a bike purchase, they are the pick up destination for your new bicycle.
When will my credit card be charged? Your credit card will be charged on the completion of your order being placed. Your order is shipped on that day or the next business day for orders placed on weekends.
How long will it take for my order to arrive? Parts and Accessory Orders: Expect delivery of your order within 2-3 working days although we will strive to get it to you the day after you order. All orders are currently shipped with CourierPost. Along with great delivery performance, they also provide a Track and Trace facility. Deliveries are made Monday through Friday only. Refer to our Shipping & Delivery page for full details.
Bike Orders: We do not ship bikes direct to consumers. Any bike ordered will be shipped to your preferred My Ride Retail Store where it will be assembled by a qualified bicycle technician. You will be contacted by the store when your bike has arrived for assembly. Delivery time is similar to parts delivery. It is important that you take a copy of your receipt and personal ID when picking up your bike purchase.
Can I add to my order? Once an order has been confirmed it is final and cannot be changed. Any additions would need to be processed as another order.
How secure is shopping online with myride.co.nz? Myride.co.nz is protected by SSL encryption technology. This ensures a secure environment for our customers. We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.
Can I pick up my order from the store? All parts and accessory orders placed on-line are shipped directly to the customer. Any bike orders placed are to be picked up from your preferred My Ride retail store location. It is important that you take a copy of your receipt and personal ID when picking up your bike purchase.
What are the delivery charges? Charges are calculated based on your shopping basket contents and your delivery address. The exact charges will be added to the order at the Checkout stage of the order process. Refer to the Shipping & Delivery page for more information.
Do you offer finance terms? Myride.co.nz does not provide finance terms. However you can contact your preferred My Ride Retail Store as they provide this service in store.
How do I change my address? All of your customer details can be viewed and edited in the ‘My Account’ tab once you have signed in. Edit an address, view order history and even change your password.
I’m unsure which size bike I will need? The best way to decide what size bike you need is to visit a My Ride retail store for expert advice. For online assistance, head to our Bike Buyer Guides page. Here you will find advice and information that will steer you in the right direction. If you are at all unsure what size to buy, visit your local My Ride shop and buy in store where they have the expertise and equipment to fit you properly. I'm overseas can I use my credit card to pay for items and get them sent to a NZ address? Currently no this is not an option due to security and fraud reasons. Only credit cards from the same country as the delivery address will be able to complete a transaction.