At My Ride, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if items purchased don’t fit or the items are damaged/faulty upon receipt.
ALL RETURNS MUST BE MADE DIRECTLY WITH YOUR LOCAL MY RIDE STORE
All return enquiries must be made directly to the My Ride Store
For online orders your preferred My Ride store associated with your order (chosen by you at checkout) will be outlined on the top your Order Invoice. This will be visible on your order confirmation email or can be located by logging into your My Ride online account and viewing your order history.
If you cannot locate the My Ride Store associated to your order, please call: My Ride Customer Service Team on 0800 999 499 (9am-5pm weekdays) or on email: email@example.com
ALL RETURNS MUST HAVE A COMPLETED RMA FORM
Our online Return Merchandise Authorization form must be completed and returned with the goods to the correct My Ride Store, in order to process a return: Return Merchandise Authorization(RMA) form .
Goods must be returned to the
IF SHIPPING GOODS BACK TO YOUR LOCAL MY RIDE STORE
Please send them back in the original postage box or bag they came in. Please do not tape up or attach labels direct to the retail packaging.
For your protection, we suggest that you ship the goods to us with a freight service that provides a Signature Required on delivery option. Please ensure you retain a record of your shipment until you have received your replacement or refund.
Unfortunately, your freight charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour) you are not required to pay for delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.
In most cases there is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc).
If we have sent you an item which is different to what is listed on your invoice, we will be happy to make an exchange and supply the replacement item. The replacement will be delivered Freight Free.
All Warranty enquiries must be made directly to the
If you cannot locate the My Ride Store associated to your order, please call My Ride Customer Service Team on 0800 999 499 (9am-5pm weekdays) or on email: firstname.lastname@example.org
New Zealand Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. New Zealand Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. For further information contact My Ride Customer Service at: email@example.com or on 0800 999 499.